Terms of service

OVERVIEW

Welcome to the BIBUFF Europe Official Store.

These Terms of Service (“Terms”) govern your access to and use of our European website, online store, products, services, content, features, tools, and related services collectively referred to as the “Services”.

The terms “we”, “us”, and “our” refer to BIBUFF. This website is operated as the official BIBUFF online store for European customers. Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

By visiting our website, using our Services, creating an account, placing an order, or purchasing from us, you agree to be bound by these Terms, together with any policies referenced in these Terms, including our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and Warranty Policy.

If you do not agree to these Terms, you should not access or use our Services.

Nothing in these Terms affects any mandatory consumer rights that you may have under the laws of your country or region.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your country or region of residence, or that you are using the Services with the consent and supervision of a parent or legal guardian.

To use certain features of our Services or to place an order, you may need to provide information such as your name, email address, billing address, shipping address, phone number, payment details, and other order-related information.

You agree that all information you provide to us is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account.

You may not transfer, sell, assign, or allow another person to use your account without our prior written consent.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to display and describe our products as accurately as possible. However, product colors, images, dimensions, packaging, accessories, specifications, and other details may appear differently depending on your screen, device settings, production batch, or product updates.

Product descriptions, specifications, prices, promotions, and availability may change from time to time without prior notice, where permitted by law.

We reserve the right to modify, discontinue, or limit the availability of any product or service at any time. We may also limit sales to certain geographic regions, countries, or jurisdictions where delivery, compliance, or service support is not available.

SECTION 3 - PRODUCT USE, LOCAL LAWS AND SAFETY

Some BIBUFF products are high-performance electric bikes or electric dirt bikes and may be subject to local laws, road traffic rules, registration requirements, insurance requirements, license requirements, helmet requirements, age restrictions, or restrictions on public road use.

Before purchasing or using any product, you are responsible for checking and complying with the laws and regulations that apply in your country, region, city, or riding location.

Unless expressly stated otherwise, our products should be used responsibly and in accordance with the user manual, safety instructions, and applicable local laws.

You agree not to use our products in an unsafe, illegal, reckless, or unauthorized manner. You are responsible for wearing appropriate safety equipment and ensuring that the product is used only by persons who are legally and physically able to operate it safely.

SECTION 4 - ORDERS

When you place an order, you are making an offer to purchase the selected product or service. We reserve the right to accept or decline your order where permitted by law.

Your order is accepted only when we confirm acceptance of your order, usually by sending an order confirmation email or beginning order processing.

Before submitting your order, please carefully review the product, quantity, shipping address, billing details, contact information, and payment information. We may not be able to cancel or change an order once it has entered processing or shipment.

If we need to cancel, reject, or make changes to your order, we will attempt to contact you using the email address, phone number, or billing information provided at the time of purchase.

Your purchase is also subject to our:

Shipping & Delivery Policy: [LINK]
Return & Refund Policy: [LINK]
Warranty Policy: [LINK]

Unless otherwise agreed in writing, products purchased from our website are for personal or household use and not for unauthorized resale, commercial distribution, or export.

SECTION 5 - PRICES, TAXES AND BILLING

Prices, discounts, and promotions may change without notice, where permitted by law. The price charged for a product will be the price displayed at the time you place your order and shown in your order confirmation.

Applicable taxes, shipping fees, delivery charges, and other costs will be displayed during checkout where required and available.

You agree to provide current, complete, and accurate billing, payment, and account information for all purchases. You also agree to promptly update your account and payment information so that we can complete transactions and contact you when necessary.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the payment information provided is accurate.

We reserve the right to correct pricing errors, product information errors, or order errors where permitted by law. If an error affects your order, we will contact you and provide the options required by applicable law.

SECTION 6 - SHIPPING AND DELIVERY

We provide shipping and delivery information through our Shipping & Delivery Policy.

Estimated delivery times are provided for guidance only and may vary due to carrier delays, customs procedures, weather, remote delivery areas, incorrect address information, public holidays, force majeure events, or other circumstances outside our reasonable control.

Where required by applicable consumer law, we remain responsible for the goods until they are delivered to you or to a third party designated by you, other than the carrier.

If you arrange your own carrier or delivery method that is not offered by us, risk may transfer in accordance with applicable law once the goods are handed over to that carrier.

If your order is delayed, lost, damaged, or cannot be delivered, please contact us as soon as possible so we can assist with the carrier investigation and available solutions.

Please review our full Shipping & Delivery Policy here: [LINK]

SECTION 7 - RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, cancellations, and exchanges are handled in accordance with our Return & Refund Policy.

If you are a consumer located in the European Union, United Kingdom, or another jurisdiction with mandatory consumer withdrawal rights, you may have the right to withdraw from your purchase within the applicable cooling-off period, subject to legal exceptions and the conditions described in our Return & Refund Policy.

Returned products must meet the conditions stated in our Return & Refund Policy. Depending on the reason for return, product condition, delivery status, and applicable law, certain costs such as return shipping, interception fees, inspection fees, or restocking-related costs may apply.

Nothing in these Terms limits your statutory rights regarding returns, refunds, defective goods, legal guarantees, or consumer protection.

Please review our full Return & Refund Policy here: [LINK]

SECTION 8 - WARRANTY AND AFTER-SALES SUPPORT

BIBUFF provides warranty and after-sales support in accordance with our Warranty Policy.

Our commercial warranty, if offered, is in addition to and does not replace any mandatory legal guarantee or statutory consumer rights that may apply in your country or region.

For warranty service, technical support, replacement parts, or product-related issues, we may ask you to provide your order number, product model, photos, videos, diagnostic information, or other details necessary to evaluate and resolve your request.

Please review our full Warranty Policy here: [LINK]

SECTION 9 - INTELLECTUAL PROPERTY

All content on our website and Services, including but not limited to text, images, graphics, videos, logos, trademarks, product names, designs, icons, layout, user interface elements, and other materials, is owned by BIBUFF, our affiliates, licensors, suppliers, or relevant rights holders.

You may use our website and Services for personal, non-commercial purposes only.

You may not copy, reproduce, distribute, modify, publish, display, sell, license, create derivative works from, or otherwise exploit any part of our Services without our prior written permission.

The BIBUFF name, logo, product names, designs, and slogans are trademarks or brand assets of BIBUFF or its affiliates. You may not use them without our prior written permission.

SECTION 10 - THIRD-PARTY TOOLS AND LINKS

Our Services may include tools, apps, features, payment methods, checkout services, analytics tools, marketing tools, or links provided by third parties, including Shopify and other service providers.

We do not control third-party websites, platforms, tools, or services and are not responsible for their content, accuracy, availability, privacy practices, or terms.

If you access third-party websites or use third-party services through our website, you do so at your own risk and should review their terms and policies before using them.

SECTION 11 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which enables us to provide our online store, checkout, payment-related services, order management, and other e-commerce functions.

However, any sales and purchases made through our store are directly between you and BIBUFF.

By using our Services, you acknowledge that Shopify is not responsible for the products sold by BIBUFF, the fulfillment of your order, product use, product support, warranty service, or any sales relationship between you and BIBUFF, except to the extent required by applicable law.

SECTION 12 - PRIVACY POLICY

Your use of our Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our Services.

Please review our Privacy Policy here: [LINK]

Because our store is powered by Shopify, Shopify may also process certain personal information as described in our Privacy Policy and Shopify’s own privacy notices.

SECTION 13 - REVIEWS, FEEDBACK AND USER CONTENT

If you submit reviews, photos, videos, comments, suggestions, ideas, feedback, or other content to us or through our Services, you confirm that you have the necessary rights to provide that content.

By submitting such content, you grant BIBUFF a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, translate, display, distribute, and promote the content for business, marketing, website, social media, advertising, customer support, and product improvement purposes, where permitted by law.

You agree that your content will not be unlawful, misleading, abusive, defamatory, obscene, infringing, or harmful, and will not contain viruses, malware, or other harmful code.

We may, but are not obligated to, monitor, edit, or remove user content that we consider unlawful, inappropriate, misleading, offensive, or in violation of these Terms.

If you received compensation, incentives, discounts, gifts, or other benefits in connection with a review or content submission, you must disclose this where required by applicable law.

SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website or Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, specifications, pricing, promotions, offers, shipping charges, delivery times, availability, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions and to update or change information where permitted by law.

If an error affects an order you have already placed, we will contact you and provide options in accordance with applicable law.

SECTION 15 - PROHIBITED USES

You may use our Services only for lawful purposes.

You agree not to use our Services:

  1. For any unlawful, fraudulent, misleading, abusive, or malicious purpose;
  2. To violate any applicable laws, regulations, or third-party rights;
  3. To infringe our intellectual property rights or the rights of others;
  4. To submit false, inaccurate, or misleading information;
  5. To upload or transmit viruses, malware, or harmful code;
  6. To interfere with the security, operation, or availability of our Services;
  7. To scrape, copy, extract, or harvest data from our website without authorization;
  8. To impersonate another person or entity;
  9. To send spam, phishing, unsolicited advertising, or other harmful communications;
  10. To bypass security measures, access controls, robot exclusion rules, or technical restrictions.

We reserve the right to suspend, restrict, or terminate access to our Services if we believe that you have violated these Terms or applicable law.

SECTION 16 - AUTOMATED ACCESS AND AGENTS

You may not use bots, crawlers, scrapers, automated tools, artificial intelligence agents, or other automated systems to access, extract, copy, collect, interact with, or use our Services without our prior written permission.

Any automated access that affects website performance, security, pricing, inventory, checkout, customer data, product content, or other business operations is strictly prohibited.

We reserve the right to block, restrict, limit, or take technical measures against automated access where we believe such activity violates these Terms, harms our Services, or affects other users.

SECTION 17 - TERMINATION

We may suspend or terminate your access to our Services if you violate these Terms, misuse our Services, provide false information, engage in fraudulent or harmful activity, or where required or permitted by law.

Termination does not affect any rights or obligations that arose before termination, including payment obligations, intellectual property rights, warranty claims, return rights, privacy rights, or other provisions that should reasonably survive termination.

SECTION 18 - DISCLAIMER OF WARRANTIES

Our Services are provided for general shopping, product information, customer support, and related purposes.

We make reasonable efforts to keep the Services accurate and available, but we do not guarantee that the Services will always be uninterrupted, error-free, secure, or free from viruses or harmful components.

To the fullest extent permitted by applicable law, and except as expressly stated by BIBUFF or required by law, the Services are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes, restricts, or limits any statutory rights, legal guarantees, or mandatory warranties that cannot be excluded under applicable consumer protection laws.

SECTION 19 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, BIBUFF and our affiliates, partners, directors, officers, employees, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of revenue, loss of data, business interruption, or replacement costs arising from your use of the Services or products purchased through the Services.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, intentional misconduct, gross negligence, death or personal injury caused by negligence, or any mandatory consumer rights that cannot be excluded or limited by law.

Our total liability for any claim related to the Services or products purchased through the Services will be limited to the amount you paid for the relevant product or service, except where such limitation is not permitted by applicable law.

SECTION 20 - INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify and hold harmless BIBUFF, Shopify, our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claims, losses, damages, liabilities, costs, and expenses arising from:

  1. Your breach of these Terms;
  2. Your misuse of the Services;
  3. Your violation of applicable law;
  4. Your violation of any third-party rights;
  5. Your unsafe, unlawful, or unauthorized use of products purchased from us.

This section does not apply to the extent prohibited by applicable consumer protection law.

SECTION 21 - FORCE MAJEURE

We will not be responsible for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, fire, flood, war, civil unrest, strikes, labor disputes, government actions, customs delays, carrier disruptions, supply chain disruptions, power failures, internet outages, cyberattacks, or other events outside our control.

SECTION 22 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed from these Terms.

The remaining provisions will continue to be valid and enforceable.

SECTION 23 - WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies or notices referenced in them, constitute the entire agreement between you and BIBUFF regarding your use of the Services and supersede any prior agreements, communications, or understandings related to the Services.

SECTION 24 - ASSIGNMENT

You may not transfer, assign, or delegate these Terms or any rights or obligations under them without our prior written consent.

We may transfer, assign, or delegate these Terms or our rights and obligations where permitted by law, including in connection with a merger, acquisition, restructuring, sale of assets, or transfer of business.

SECTION 25 - CHANGES TO THESE TERMS

You can review the most current version of these Terms on this page.

We may update, change, or replace parts of these Terms from time to time to reflect changes in our business, Services, legal requirements, or policies.

When we update these Terms, we will revise the “Last updated” date at the top of this page. Where required by law, we may provide additional notice.

Your continued use of our Services after changes are posted means that you accept the updated Terms, except where additional consent is required by law.

SECTION 26 - CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

Trading Name: BIBUFF
Website: BIBUFF Europe Official Store
Email: Support@bibuffbike.com