Welcome to the BIBUFF Europe Official Store.

This Return & Refund Policy applies to purchases made directly through the official BIBUFF Europe website. Orders placed on other websites, marketplaces, dealers, or third-party platforms are not covered by this policy.

At BIBUFF Europe, we are committed to providing reliable products, clear return procedures, and professional after-sales support for our European customers.

Please read this Return & Refund Policy carefully before placing an order.

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1. Return Eligibility

1.1 Order Cancellation

Customers may cancel their order free of charge within 24 hours after placing the order.

If the order has already been processed or shipped after the 24-hour period, cancellation may no longer be possible. In such cases, the order will be handled according to the return policy below.

For cancellation requests, please contact us as soon as possible:

Email: Support@bibuffbike.com

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1.2 Non-Defective Returns

You may request a return within 15 days after delivery, based on the carrier’s delivery record.

To qualify for a non-defective return, the product must be:

• Unused, unassembled, and in its original condition;
• Returned in the original packaging;
• Complete with all accessories, manuals, gifts, and included parts;
• Purchased directly from the official BIBUFF Europe website.

For a full refund, the product should be returned in a condition that allows it to be resold as new. If the product has been assembled, used, ridden, damaged, or returned with missing parts or damaged packaging, a deduction may apply based on the condition of the returned item.

For orders that have already been shipped but not yet delivered, we may attempt to intercept the shipment. Interception is not guaranteed and depends on the carrier.

Return Costs for Non-Defective Returns

Customers are responsible for return shipping costs and any shipment interception fees, unless the return is caused by our shipping error.

The estimated return or interception cost is around €150, but the final amount may vary depending on the carrier, destination, and product condition.

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1.3 Defective or Damaged Products

If your product arrives with a manufacturing defect or shipping damage, please contact us within 15 days after delivery.

To help us review the case, please provide:

• Your order number;
• Photos or videos clearly showing the issue;
• Photos of the outer packaging if shipping damage is involved;
• A short description of the problem.

If the defect or shipping damage is confirmed, BIBUFF will cover the related return shipping and inspection costs.

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2. Return Process

2.1 Start a Return Request

Please contact us by email before sending anything back.

Email: Support@bibuffbike.com

Please include:

• Your order number;
• The reason for return;
• Photos or videos if the item is defective, damaged, or incomplete.

Our support team will review your request and guide you through the next steps.

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2.2 Packaging Requirements

Please return the product in its original packaging whenever possible.

The returned package should include:

• The main product;
• All accessories and parts;
• Manuals and documents;
• Any free gifts or promotional items included with the order;
• The return label or return instructions provided by our team.

Products that are returned with missing parts, damaged packaging, or signs of use may be subject to a partial deduction.

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2.3 Return Address

Please do not send the product back to the original shipping warehouse without authorization.

Return addresses may vary depending on your order, location, and return reason. Please contact us first and we will provide the correct return instructions.

Unauthorized returns may be refused, delayed, or returned to the sender. Any additional costs caused by unauthorized returns will be the customer’s responsibility.

Europe Return Warehouse

Address:
Gewerbering 10
41751 Viersen
Germany

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3. Refund Processing

After we receive and inspect the returned product, eligible refunds will usually be processed within 1–2 business days to the original payment method.

Please note:

• Your bank or payment provider may need additional time to post the refund;
• Shipping fees, interception fees, repair costs, or deductions may apply where permitted;
• Refunds are issued to the original payment method only.

For returns under the statutory right of withdrawal, we may withhold the refund until we have received the returned goods or proof that the goods have been sent back.

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4. Exchanges & Repairs

4.1 Replacement for Confirmed Defective Products

If the product is confirmed to be defective and qualifies for replacement, we will arrange a replacement after the return is received and reviewed.

Estimated delivery time for replacement products may vary depending on stock availability and destination.

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4.2 Warranty Repairs

If a product issue occurs after the initial return period, it may be handled under our Warranty Policy.

For eligible warranty cases, BIBUFF may provide repair guidance, replacement parts, repair service, or other reasonable solutions depending on the specific issue.

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5. Items Not Eligible for Full Refund

The following situations may not qualify for a full refund:

• Products damaged due to misuse, accident, improper assembly, or unauthorized modification;
• Products damaged by water exposure, impact, improper charging, or use of a non-original charger;
• Products returned with missing accessories, manuals, gifts, or parts;
• Products returned without original packaging or with heavily damaged packaging;
• Customized or specially modified products;
• Products showing signs of use beyond what is necessary to inspect the item.

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6. Possible Deductions

Final deductions will be determined after inspection of the returned product.

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7. Customer Support

For return, refund, replacement, or repair requests, please contact us:

Email: Support@bibuffbike.com