Warranty Policy

Welcome to the BIBUFF Europe Official Store.

At BIBUFF, we stand behind every electric bike we deliver. This Warranty Policy explains how we support customers when a product has a quality-related issue or a non-human-caused defect.

This policy applies to electric bikes purchased directly from BIBUFFbike.com. It does not limit or replace any mandatory consumer rights you may have under applicable local laws.

1. Warranty Period

BIBUFF provides a 2-year warranty from the date your order is delivered.

During this period, we will provide support for confirmed manufacturing defects, quality-related faults, or component failures that occur under normal use.

2. Service Guide

Within 15 Days After Delivery

If your bike arrives with a confirmed manufacturing defect or quality-related issue, you may contact us for one of the following solutions:

Free replacement parts
Product replacement, where appropriate
Full refund, where required and approved after inspection

Photos, videos, order information, and issue details may be required so our support team can verify the problem quickly.

From 15 Days After Delivery to 2 Years

For eligible warranty issues, BIBUFF will provide free repair support or replacement parts.

Depending on your location and the nature of the issue, we may provide:

Remote technical guidance
Replacement parts shipped to you
Local service support where available
Factory or service-center inspection when necessary

For remote or hard-to-access areas, customers may be responsible for sending the product to the designated service location. BIBUFF will confirm the process with you before any service arrangement is made.

After 2 Years

After the warranty period ends, BIBUFF may continue to offer paid repair support and replacement parts when available. Customers are responsible for parts, labor, shipping, and any related service costs.

3. Component Warranty Coverage

Component	Warranty Period	Covered Issues	Not Covered
Frame & Fork	2 Years	Cracks, welding failure, or structural defects caused by material or manufacturing issues	Collision damage, overload, improper modification, misuse
Motor	1 Year	Abnormal power output, internal failure, bearing failure under normal use	Water damage, sand/dust ingress, lack of maintenance, unauthorized repair
Battery	1 Year	Serious capacity loss or confirmed battery fault after inspection	Non-original charger use, long-term storage without charging, extreme temperature exposure, physical damage
Controller, Display & Sensors	1 Year	Controller, display, throttle, or sensor failure under normal use	Unauthorized firmware changes, unstable voltage, wiring modification, water damage
Brakes, Tires & Wear Parts	6 Months	Functional failure not caused by misuse	Normal wear, brake pad wear, tire punctures, chain wear, cosmetic damage
Accessories	6 Months	Non-human-caused functional defects	Misuse, accident damage, improper operation, normal wear

4. Warranty Eligibility

To request warranty service, the following conditions must be met:

The product must be purchased directly from BIBUFFbike.com.
A valid proof of purchase is required, such as an order number, invoice, or email receipt.
The product serial number or barcode must be clear and readable.
The issue must be related to a manufacturing defect or quality-related failure under normal use.
The product must not have been modified, misused, overloaded, or repaired by unauthorized parties.

Products purchased from third-party dealers, distributors, or resale platforms should follow the warranty process provided by the original seller.

5. How to Request Warranty Service

Please contact our support team by email:

Email: Support @bibuffbike.com

To help us process your request faster, please include:

Your order number
Your delivery address
A clear description of the issue
Photos or videos showing the problem
The product serial number or barcode, if available

Our team will normally respond within 24 business hours.

6. Issues Not Covered by Warranty

This warranty does not cover damage or failure caused by:

Accidents, crashes, falls, or impact damage
Misuse, improper operation, or unsafe riding behavior
Overloading beyond the stated payload limit
Riding through deep water, submerging the bike, or improper cleaning
Unauthorized modification, tuning, or use of non-original parts
Third-party batteries, chargers, controllers, or electrical components
Lack of basic maintenance
Normal wear and tear, including brake pads, tires, chains, grips, and cosmetic scratches
Paint scratches, sticker peeling, minor marks, or appearance-related wear
Damage caused by extreme weather, fire, flood, natural disasters, or other force majeure events

7. Battery Care Notice

Battery performance depends on use, charging habits, storage conditions, and temperature. To maintain battery health, we recommend:

Use only the original BIBUFF charger
Avoid storing the battery fully discharged
Charge the battery periodically during long-term storage
Keep the battery away from extreme heat, freezing temperatures, and moisture
Do not open, modify, or repair the battery yourself

Battery issues caused by improper charging, non-original chargers, long-term storage without charging, water ingress, or physical damage are not covered.

8. Repair, Replacement & Inspection

Before approving a repair, replacement, or refund, BIBUFF may need to inspect the product or review photos/videos of the issue.

If the issue is confirmed as covered under warranty, BIBUFF will provide an appropriate solution based on the product condition, component type, customer location, and service availability.

If the issue is found to be outside warranty coverage, we may still offer paid repair options or replacement parts when available.

9. Legal Rights

This Warranty Policy is provided in addition to any mandatory consumer rights you may have under applicable local laws. Nothing in this policy is intended to reduce or exclude your statutory rights.

10. Customer Support

Email: Support @bibuffbike.com
Response Time: Within 24 business hours
Support Language: English and local-language support where available