Shipping policy
Welcome to the BIBUFF Europe Official Store.
At BIBUFF, we aim to make your delivery experience simple, clear, and reliable. Since our products are large electric bikes, delivery availability may vary depending on your country, region, and exact address.
Shipping Areas
We currently ship to selected mainland European countries only.
We currently do not ship to the United Kingdom, Cyprus, or Malta.
Before placing an order, please make sure your delivery address is located in a supported mainland area.
| Area Type | Shipping Status | Notes |
|---|---|---|
| Selected mainland European countries | Available | Standard delivery is available for supported mainland addresses. |
| United Kingdom | Not available | We currently do not ship to the United Kingdom. |
| Cyprus | Not available | We currently do not ship to Cyprus. |
| Malta | Not available | We currently do not ship to Malta. |
| Islands and remote areas | Confirmation required | Please contact us before placing your order. |
| Overseas territories | Not available / Confirmation required | Delivery is usually not supported. Please confirm with us first. |
| P.O. boxes | Not available | Large-item delivery requires a full physical address. |
| Military addresses | Not available | We currently do not ship to military addresses. |
Island & Remote Area Notice
For island or remote-area addresses, please contact us before placing your order. Large-item delivery may not be available in some regions, or additional shipping arrangements may be required.
This includes, but is not limited to:
| Country / Region | Areas That Require Confirmation |
|---|---|
| Spain | Canary Islands, Balearic Islands, Ceuta, Melilla |
| Portugal | Azores, Madeira |
| France | Corsica, French overseas territories |
| Italy | Sardinia, Sicily, Livigno, Campione d’Italia |
| Greece | Greek Islands, including Crete, Rhodes, Corfu, Santorini, Mykonos and other island areas |
If an order is placed for an unsupported delivery area, we may contact you to confirm the address. If delivery cannot be arranged, the order may be cancelled and refunded.
Order Processing Time
Orders are usually processed within 24 hours after payment is confirmed.
| Step | Estimated Time |
|---|---|
| Order confirmation | Immediately after successful payment |
| Order processing | Usually within 24 hours |
| Tracking number update | Usually sent by email after shipment is arranged |
Orders placed during weekends or public holidays may be processed on the next business day.
Estimated Delivery Time
For supported mainland European addresses, delivery usually takes 3–5 business days after shipment is arranged.
| Delivery Area | Estimated Delivery Time |
|---|---|
| Supported mainland European areas | Usually 3–5 business days |
| Remote mainland areas | May take longer |
| Islands / special areas | Must be confirmed before order |
Please note that delivery times are estimates only. Delays may occur due to weather, holidays, customs checks, carrier delays, or incorrect address information.
Shipping Fee
We offer free standard shipping for supported delivery areas unless otherwise stated on the product page or checkout page.
| Shipping Type | Fee |
|---|---|
| Standard shipping to supported mainland areas | Free |
| Remote areas | May require confirmation |
| Islands and special areas | Not available or may require extra arrangements |
If your address is located in a remote or special area, please contact us before placing your order.
Delivery Method
BIBUFF products are shipped as large-item packages. Delivery is usually handled by professional freight or parcel carriers depending on the destination address.
A valid phone number and complete delivery address are required to ensure smooth delivery.
Please make sure the following information is correct before placing your order:
| Required Information | Why It Matters |
|---|---|
| Full name | Needed for delivery confirmation |
| Complete street address | Required for large-item delivery |
| City and postal code | Used by the carrier to confirm service availability |
| Phone number | Carrier may contact you before delivery |
| Email address | Used for order and tracking updates |
Tracking Information
Once your order has been shipped, we will send the tracking information to your email address.
Please allow some time for the tracking number to update after it is created. In some cases, tracking information may take 24–48 hours to become active.
Pre-Assembly & Delivery Condition
Your BIBUFF electric bike will arrive mostly pre-assembled. Basic assembly may still be required after delivery.
We will provide instruction materials or video guidance to help you complete the setup.
Failed Delivery or Incorrect Address
Please make sure your shipping address is accurate before completing your order.
If delivery fails due to an incorrect address, missing phone number, unavailable recipient, or refusal to receive the package, additional shipping fees may apply.
If the package is returned to us because of failed delivery, we may deduct the return shipping cost from the refund where applicable.
Damaged Package
Please inspect the package carefully when it arrives. If the package is visibly damaged, we recommend taking photos or videos before opening it.
If you find any shipping damage, please contact us as soon as possible with your order number, photos, and a brief description of the issue.
Need Help Before Ordering?
If you are not sure whether your address is supported, please contact us before placing your order.
Email: Support@bibuffbike.com
Please include your country, city, postal code, and full delivery address so we can help confirm shipping availability.